Shipping & Returns
Ready-made items will ship in 2-4 days.
Most made-for-you items and ready to ship in 3-4 weeks
Free Shipping on Candles and Room Spray in the continental US.
All made-for-you items will be quoted with White Glove, Room of Choice and Threshold Residential Delivery.
Shipping methods are determined by item size, type, fragility, and specific characteristics.
Shipping costs are calculated base on carrier rates, delivery distance and packing complexity (size, weight, type, fragility, and specific characteristics).
Return & Exchange Policy
Returns and Exchanges on non-custom items are gladly accepted. Some items may incorporate a re-stocking fee.
No returns on custom made-for-you items.
All purchases are covered by our Buyer Protection Guarantee. However, if you have elected to arrange your own shipping or pick the item up in person, it will not be eligible for Buyer Protection Guarantee.
If the item(s) does not arrive as described or is/are damaged, we will fix the issue and ensure you're satisfied with the resolution.
Contact us within 14 days of delivery.
Ship items back within 30 days of delivery.
Re-stocking fee(s) may apply.